Au999 believes gaming should be a healthy form of entertainment. We want every player to know their limits, play responsibly, and maintain the right balance between gaming, family, and everyday life.
Online gaming and betting are popular forms of entertainment. But when they become an addiction, they can seriously affect your personal life, family, and finances. At au999, we always want you to Responsible Gaming Enjoy it — where the fun is, without any room for harm.
Many people in Bangladesh enjoy online gaming as a form of entertainment. But sometimes the urge to play too much can creep up without you even realising it. That's why au999 provides every member with dedicated protection features and tools so you can stay in control of your own gaming.
responsible gaming The golden rule: play when you want to, stop when you need to. Stay within your financial budget, respect your time limits, and never chase losses with impulsive bets.
Responsible gaming at au999 is more than a formality — it is part of our culture. Our platform provides tools to help you maintain healthy gaming habits.
Keep in mind: Gaming is for entertainment, not a source of income. If gaming is affecting your daily life, relationships, or finances, contact us immediately.
au999 never offers services to minors. No one under the age of 18 may register or play.
Au999 provides you with these tools for responsible gaming
Set your own daily, weekly, or monthly deposit cap. Limits take effect immediately once set, and can only be increased after a 24-hour waiting period.
Decide in advance how many hours you want to play each day. Once your set time is up, au999 will automatically alert you and help you end the session if needed.
If you feel you need a break, set a cooling-off period anywhere from 24 hours up to 30 days. During this time, no bets can be placed from your account.
If gaming feels hard to control, self-exclude for a period of 6 months to 5 years. During this time, no new accounts can be opened either.
Play will automatically stop once a set loss amount is reached. This limit helps reduce financial losses and keeps you within your budget.
View your gaming history, deposit amounts, and time spent at any moment. Analyze your gaming patterns and make informed decisions.
Secure your account in just a few simple steps
Log in to your au999 account and go to the "My Account" section. Look for the "Responsible Gaming" option there.
Deposit limit, time limit, loss limit, or self-exclusion — choose one or more tools based on your needs.
Set limits at your own discretion. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period.
Confirm your chosen limits. A confirmation message will be sent to your email and the settings will take effect immediately.
If you run into any issues or need further assistance, our Bengali-speaking support team is available 24/7 via live chat.
Self-exclusion is a serious step. Once this limit is set, it cannot be lifted before the chosen period ends — and that's exactly what makes it effective.
Set daily, weekly, or monthly deposit and betting limits to ensure you stay within your budget.
Set a daily limit on how many hours you play and keep reality check alerts turned on.
Use a strong password and 2FA to keep your account secure from underage family members.
Get help immediately if these signs appear
Chasing losses by placing bigger bets in hopes of winning back money after repeated losses.
Hiding gaming activity from family or friends, or lying about it.
Borrowing money for gaming when you can no longer cover bills, debts, or everyday expenses.
Feeling restless, irritable, or mentally uneasy when gaming is stopped.
Losing sleep, irregular eating habits, and a decline in physical health due to gaming.
Being unable to focus on work, business, or studies because gaming is constantly on your mind.
If you notice even one of the above signs in yourself, do not delay — contact au999 support or activate self-exclusion right away. Seeking help is a sign of courage.
Au999 strictly ensures that only individuals aged 18 or above may use the platform. Age is verified at registration, and identity documents are required as part of the KYC process.
If there are children or teenagers in your household, make sure they cannot access your au999 account. Use a strong password and never leave your device unattended while logged in.
Gaming addiction is a recognized mental health condition. In addition to support from au999, professional help should also be sought. Take the following steps:
Our support team is available 24/7 in Bengali. Reach us via live chat whenever you need help.
For any responsible gaming requests or questions, write to us at [email protected].
Consult a mental health professional for gaming addiction. Family support is the greatest source of strength.
Answers to your questions about responsible gaming
Join au999 and enjoy safe entertainment on Bangladesh's most responsible gaming platform. Your protection is our top priority.